> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.leadscraper.eu/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Cancellation & Refunds

Here you'll learn how to end your subscription at Leadscraper, what happens to your credits, and how we handle refunds. In short: you cancel yourself any time in a few clicks, there's no minimum term, and your already-purchased package credits stay with you.

## How your subscription is structured

For cancellation and refunds to make sense, it's worth a quick look at how Leadscraper bills:

- **Credits are the currency.** 1 credit = 1 lead. A search delivers up to 10 leads and costs up to 10 credits accordingly.
- **Your subscription credits you monthly** – Basic 100, Starter 250, Growth 500 per month.
- **Monthly subscription credits are "use-it-or-lose-it".** They reset on the renewal date — unused monthly credits expire. Only separately purchased credit packages and trial credits stay permanently.

## Cancelling your subscription

### No minimum term, cancellable any time

Your Leadscraper subscription is cancellable monthly. There's no contractual commitment and no deadline you can miss. You decide yourself when it's over – without having to contact support for it.

### How to cancel, step by step

Cancellation runs through the Stripe customer portal, our payment provider – you reach it directly from your account settings:

1. Click your **profile/account icon** at the top and open **Account Settings**.
2. Switch to the **Billing** tab.
3. In the **Payment Methods** section, click **Manage Cards** at the top right – you're redirected to the **Stripe customer portal**.

![In the Billing tab you'll find "Manage cards" at the top right – it takes you to the Stripe customer portal.](https://public.deimann.io/img/help-ls/billing_cancel_step-01.png)
4. There, click **Cancel Subscription**.
5. Give a brief **reason for cancellation** (e.g. "I don't need the service right now") and confirm.

That's it – your subscription is cancelled. You don't have to do anything else.

> 💡 The route via **Manage Cards** is easy to miss: cancellation deliberately sits in the Stripe portal, where your payment method and invoices also live.

### What happens after cancellation

- **Your access stays active until the end of the current billing period.** We cancel at period end ("cancel at period end"), not immediately. So you lose nothing you've already paid for – you can keep using Leadscraper fully until the last day of your current period.
- **You get a confirmation email.** Right after clicking "Cancel," we send you a confirmation with the exact date until which your access stays active.
- **At the end of the period, the monthly credits end.** No further payment is triggered, and from that point you no longer receive new monthly credits. Unused monthly credits expire with the end of the period.
- **Separately purchased package credits stay.** A cancellation only affects your subscription — your purchased package credits stay in your account and remain available even after the end of the period.

### Reactivating

You can reactivate your subscription at any time — simply pick a plan again under Billing. Your leads, audiences, and any remaining package credits are all still there.

## Refunds

We handle refunds on a case-by-case basis. If something went wrong or you have a legitimate refund request, contact us via the chat in the bottom right. We'll take a look and get back to you quickly.

## Frequently asked questions

**Does cancellation take effect immediately?**
No. Your access stays active until the end of the current billing period. You've already paid for that period, so you can use Leadscraper in full until then.

**What happens to my credits after cancellation?**
Your monthly credits that are still in your account expire with the end of the billing period. Separately purchased package credits remain available.

**Can I reactivate after cancellation?**
Yes, at any time. Just pick a plan again under Billing. Everything you had before is still there.

**I want to cancel but still use my remaining credits. Is that possible?**
Yes. Your access and your credits stay active until the end of the period. You can keep searching and using your remaining credits up to the last day.