Cancellation & Refunds

Here you'll learn how to end your subscription at Leadscraper, what happens to your credits, and how we handle refunds. In short: you cancel yourself any time in a few clicks, there's no minimum term, and your already-purchased package credits stay with you.

How your subscription is structured

For cancellation and refunds to make sense, it's worth a quick look at how Leadscraper bills:

• Credits are the currency. 1 credit = 1 lead. A search delivers up to 10 leads and costs up to 10 credits accordingly.
• Your subscription credits you monthly – Basic 100, Starter 250, Growth 500 per month.
• Monthly subscription credits are "use-it-or-lose-it". They reset on the renewal date — unused monthly credits expire. Only separately purchased credit packages and trial credits stay permanently.

Cancelling your subscription

No minimum term, cancellable any time

Your Leadscraper subscription is cancellable monthly. There's no contractual commitment and no deadline you can miss. You decide yourself when it's over – without having to contact support for it.

How to cancel, step by step

Cancellation runs through the Stripe customer portal, our payment provider – you reach it directly from your account settings:

1. Click your profile/account icon at the top and open Account Settings.
2. Switch to the Billing tab.
3. In the Payment Methods section, click Manage Cards at the top right – you're redirected to the Stripe customer portal.

4. There, click Cancel Subscription.
5. Give a brief reason for cancellation (e.g. "I don't need the service right now") and confirm.

That's it – your subscription is cancelled. You don't have to do anything else.

💡 The route via Manage Cards is easy to miss: cancellation deliberately sits in the Stripe portal, where your payment method and invoices also live.

What happens after cancellation

• Your access stays active until the end of the current billing period. We cancel at period end ("cancel at period end"), not immediately. So you lose nothing you've already paid for – you can keep using Leadscraper fully until the last day of your current period.
• You get a confirmation email. Right after clicking "Cancel," we send you a confirmation with the exact date until which your access stays active.
• At the end of the period, the monthly credits end. No further payment is triggered, and from that point you no longer receive new monthly credits. Unused monthly credits expire with the end of the period.
• Separately purchased package credits stay. A cancellation only affects your subscription — your purchased package credits stay in your account and remain available even after the end of the period.

Reactivating

You can reactivate your subscription at any time — simply pick a plan again under Billing. Your leads, audiences, and any remaining package credits are all still there.

Refunds

We handle refunds on a case-by-case basis. If something went wrong or you have a legitimate refund request, contact us via the chat in the bottom right. We'll take a look and get back to you quickly.

Frequently asked questions

Does cancellation take effect immediately?
No. Your access stays active until the end of the current billing period. You've already paid for that period, so you can use Leadscraper in full until then.

What happens to my credits after cancellation?
Your monthly credits that are still in your account expire with the end of the billing period. Separately purchased package credits remain available.

Can I reactivate after cancellation?
Yes, at any time. Just pick a plan again under Billing. Everything you had before is still there.

I want to cancel but still use my remaining credits. Is that possible?
Yes. Your access and your credits stay active until the end of the period. You can keep searching and using your remaining credits up to the last day.

Updated on: 23/06/2026